Frequently Asked Questions

What type of question do you have?

PRODUCT 
ORDERS 
ACCOUNT 
SHIPPING 
RETURNS 
EMAIL

 

PRODUCT

Should I take EPIC Immunity with or without food?

You can take EPIC Immunity with or without food, however, taking it with food may optimize absorption for certain ingredients like Vitamin D.

What beverage should I mix the powder into?

You can mix EPIC IMMUNITY with water, sparkling water, iced tea, juice or even into a smoothie. Whatever you like! If you enjoy your drinks fizzy, we recommend mixing it with sparkling water for an effervescent treat. (Tip: Pour sparkling water first and leave a little room at the top of the glass as it may bubble up a bit.)

Are there any artificial flavors or colors used in EPIC IMMUNITY?

No, there are no artificial sweeteners, flavors, or colors in EPIC IMMUNITY.

Does EPIC IMMUNITY contain any allergens? 

While none of the ingredients in EPIC IMMUNITY are derived from a source that contains a major allergen, our products are produced in a facility that also processes ingredients containing gluten, wheat, dairy, soy, egg, shellfish, fish, tree nuts, and peanuts. 

Is EPIC IMMUNITY vegan-friendly?

No, it is not vegan-friendly as the Vitamin D is from a non-vegan source. 

Is there an expiration or "best by" date?

All of our products include an expiration date in order to ensure the integrity, quality, and efficacy of the contents. We cannot guarantee potency and quality after the expiration date has passed. You can find the expiration date on the bottom of the jar.

How should I store EPIC IMMUNITY?

Store EPIC IMMUNITY at room temperature in a dry location. It does not need to be refrigerated.

Does it matter what time of day I take my supplements?

You can take take it anytime of day, though we recommend that you have it at the same time each day so that you are more likely to remember it.

Can I have more than one serving per day?

No, we recommend having only one serving per day so that you don't exceed the maximum recommended daily value of any ingredient. We also recommend that you consult with your doctor before starting any nutritional supplement program.

Is it safe for children?

For children under 12, please consult with your child's pediatrician.

For children 12 and over, a half scoop would fall within the recommended daily value range for individual vitamins and minerals. However, we recommend consulting your child's pediatrician before starting them on any supplements. 

Where is EPIC IMMUNITY manufactured?

EPIC IMMUNITY is manufactured in Farmingdale, NY, USA. 

What are your quality control procedures? 

Ingredient quality, manufacturing excellence and quality control are our most important priorities. Our manufacturing partner is in compliance with NSF GMP Registration Program Requirements.


ORDERS

When will I be charged?

Your card will be charged as soon as you place your order.

How do I check the status of my order? 

Go to your account page from the middle icon in the top right corner. Once there, you can click on your order number to check the status. 

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay

 

ACCOUNT

How do I create an account?

You can create an account during the checkout process. Or, you can create an account by clicking on the middle icon in the top right corner and filling in the required information (first name, last name email, and password).

How do I reset my password? 

If you forget your password, click "Forgot your password?" under the password box and you will receive an email to reset it.

 

SHIPPING

How much is shipping?

We offer free shipping for all orders in the United States. 

How can I qualify for free shipping?

We offer free shipping for all orders in the United States.

How long will it take for my order to arrive?

We ship our items USPS First Class or USPS Priority Mail, so your order should arrive in 2 - 8 days (including processing time), depending on the method of shipping, where you are shipping the item(s), and barring any USPS service interruptions.

For orders under $59, we ship USPS First Class so delivery time will be 3 - 8 day, but you can choose to pay to upgrade to USPS Priority for quicker delivery (2-5 days).

For orders over $59, we ship US Priority Mail so items should arrive in 2 - 5 days.

Am I able to track my shipment?

Yes, you will receive a shipping tracking number when your item ships. Additionally, you can find the order tracking number in your account order details.

  

RETURNS

Can I return an item I purchased?

We believe in our products and hope our customers love them as much as we do. But if for any reason you are not happy with your purchase, you can return items for a full refund within 30 days of delivery. This policy applies to all purchases made on fyxxhealth.com. (If you purchased FYXX products from another retailer, please refer to their return policy.)

To help us process your return faster, please follow these steps:

  1. Email us at hello@fyxxhealth.com with the subject line "Return".
  2. Include your FYXX order number in the body of the email.
  3. Let us know why you were not happy with the product.

Once we have received this information, we will contact you with instructions for returning your product for a full refund.

 

EMAIL

How can I sign up to receive FYXX emails?

At the bottom of our home page, enter your email in the box that says "Email address" and hit the orange subscribe button.

How can I unsubscribe from FYXX emails?

We'll be sorry to see you go, but here's how to unsubscribe: From the bottom of one of our emails, click the “unsubscribe” link.

Please note: this will unsubscribe you from marketing emails, but not from transactional emails.